Top Sneakers
FAQ
CAN I CHANGE OR CANCEL MY ORDER?
Unfortunately, we are unable to make any changes once the order has been completed. You are welcome to contact our customer service at central@newbecom.com so that your order can be canceled and you can place a new one with the desired changes.
If you wish to cancel, we also ask you to contact us.
HOW CAN I CHANGE MY SHIPPING ADDRES?
Unfortunately, we are unable to make any changes once the order has been completed. You are welcome to contact our customer service at central@newbecom.com so that your order can be canceled and you can place a new one with the desired changes.
ARE THERE ADDITIONAL TAXES OR CUSTOMS FEES?
There are no customs or import fees for shipping within the EU. Additional customs costs, taxes and fees may apply for deliveries to non-EU countries. Please inform yourself about the individual regulations of your shipping country before placing your order. All additional costs are to be borne by you.
Please note that all orders to the UK are subject to customs duties.
WHAT PAYMENT METHODS CAN I USE?
You can use any of the cards listed below to pay for your order. You can also use PayPal to shop with us.
Visa, Visa Electron, Mastercard, Maestro, American Express ,PayPal, Alipay, WeChat Pay and Union Pay.
We take security very seriously so rest assured when you enter any of your details, they'll be safe with us.
CAN I TRACK MY ORDER?
All our orders are sent with a tracked service. You will receive your order tracking information in the dispatch confirmation email. If you already have the tracking code, simply visit our Order Tracking page. Please allow the full delivery time before contacting us.